Terms & Conditions

General policy: We reserve the right to change prices and policies. By utilizing the services, materials, training and testing provided by PFS, customer hereby consents to the Terms & Conditions attached hereto and made a part hereof.

Terms of Use / Copyright: Client agrees not to reverse engineer this course or create a similar product for sale. You may not copy, reproduce, retransmit, publish or otherwise use any products for any reason other than for your own personal use. 123 Premier Food Safety reserves all rights.

Refund/Cancellation policy: No refunds or cancellations.

Privacy Policy: 123 Premier Food Safety does not sell the information it collects from you on our website. If your goods or services on the Premier Food Safety website has been paid for by another organization (ex. your employer), we may also share some relevant information with that organization.

FOOD HANDLER TRAINING COURSES

Food Handler Online Training: Users need to complete online training course within 1 year of original payment date. Unused licenses for the online training will be forfeited after 1 year of original payment date. The online training shall be used only by the assigned user for the purpose of education and compliance training, as specified by the client.

Food Handler Printed Card: There are no refunds once card has been printed. There are no refunds if the name on the card is incorrect and it has already been mailed. There are no refunds if the mailing address was entered incorrectly.

Money Back Guarantee: 123 Premier Food Safety will issue a full refund in the event that user is unable to complete the training course. No refunds will be issued once user has already started the online training.

FOOD MANAGER ONLINE TRAINING
  • Online training license is valid only for 1 FULL YEAR from the date of original purchase/registration.
  • The Food Manager online training course is available in English only.
  • If you do not pass the certification exam, you may retake our online course at no additional charge.
  • No refunds once the training has been started.
ONLINE FOOD MANAGER SERVSAFE EXAM (PROCTORU)
  • ServSafe Exam codes will be emailed within one business day from the date of purchase.
  • ServSafe Exam codes are nonrefundable and nonreturnable.
  • One test attempt included per exam code. Retests will require the purchase of a new exam code (priced at $99)
  • Payment must be completed in order to receive an exam code.
  • Disputing the Credit/Debit card charge will be assessed a Chargeback Penalty Fee of $25.
  • Return checks are assessed a Returned Check Penalty Fee ($25).
  • There is no expiration date on the ServSafe exam code.
  • To schedule an exam appointment examinee must contact ProctorU directly.
  • It is the examinee’s responsibility to ensure they meet minimum system requirements to take the exam.
    Please check these links for more information.
    https://www.proctoru.com/live-plus-resource-center#system
    https://support.proctoru.com/hc/en-us/articles/115011772748-Equipment-Requirements
  • Online Exam is available in English, Spanish, and Simplified Chinese.
  • Examinee needs a valid government issued ID to take the exam.
  • Test results and Certificate will be delivered electronically in PDF format by the third-party test provider (ServSafe). They are usually available immediately after submitting the exam for grading, but it can take up to 24 hours for the certificate to become available. Upon examinee’s request Premier Food Safety will mail a printed hard copy of the certificate at an additional cost.
  • No discount is available when purchasing an Exam Code for a retest.
  • Per ServSafe’s policy, examinees may take the examination twice within 30 days. If the examinee does not pass on the second attempt, they must wait at least 60 days from the most recent attempt before taking the exam again. No more than four attempts are allowed within a 12-month period.
  • To reschedule an appointment, examinees must contact ProctorU directly.
  • Examinees can reschedule a ProctorU exam session free of charge at any time up to 24 hours in advance of a scheduled session. Examinees who schedule but don’t attend a ProctorU exam session will have to pay a rescheduling fee to schedule a new session.
  • An additional fee may apply when scheduling an exam within the following 72 hours
  • Terms subject to change without notice.