How to teach hospitality to employees

There are so many aspects of a great business that it can be easy to forget some parts of it. It is important to make sure that the employees are taught hospitality and that they know how to properly treat customers in order to keep the customes coming back.

Key Takeaways:

• Communicate your hospitality standards so they trickle down to your managers and staff, says Urban. This requires trusting that a trainer understands big-picture goals and genuinely enjoys helping others succeed.
• Leszko’s team recently watched a YouTube series about how Disney’s hospitality teams create experiences for their guests. “We are really looking outside our industry, like at restaurants or hotels,” she says. “We ask our team to think about a time they went on a trip and what they grabbed from that experience.”
• Managers at the district’s 10 training locations teach new hires everything from washing dishes to receiving food to monitoring hazard analysis and critical control points (HACCP), says Joe Urban, the district’s director of food and nutrition services.

““That’s how I tell if they have it or they don’t.””

http://www.foodservicedirector.com/managing-your-business/managing-staff/articles/how-teach-hospitality-employees#page=0