Most tables you serve are great, but once in a while you get one that seems clueless as to how restaurants function, especially when it comes to the bill. Splitting it is a minor inconvenience, but when they start throwing savings bonds and rubies your way you know you’ve got a situation!
This entertaining advertisement for Rum Chata features a waitress dealing with quite an unusual bill payment. I can’t condone drinking on the job, but the desire is understandable!
Customer service jobs are full of frustration, especially serving. The customer may not always be right, but it’s your job to treat them that way (at least if you want tips, and to keep your job). Sometimes that frustration boils up and you have no choice but to let it out to a friend, a journal, or in Rat Shackles’s case, an entertaining Youtube video! You’re sure to relate to her plight.
She starts out by laying it out there – servers are paid to be nice. However, some things customers do certainly test your cool. Mumbling customers are annoying, and having to ask them to repeat themselves is incredibly awkward, especially when they look at you as if you have the problem! Wouldn’t it be better if they just yelled their order?
Then there are customers that simply order and ignore the server’s questions on additional options, and then when the item is brought to the table they request the option they completely ignored the first time, requiring more work from the server.
Granted, these customers probably have no idea how rude they’re being, but at least if you continue to smile and give them what they want they’ll leave you with a nice stack of cash!
If you’re still running an old POS system, it might be time for an upgrade. Advances in POS technology in both software and hardware can have a positive influence on your restaurant’s performance, but how do you decide what will work best for you?
The 2015 Smart Decision Guide to Restaurant POS Systems is the answer. Armed with the latest research, the guide can help you choose the right system to match your restaurant’s needs.
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