Published June 25, 2015

Yelp is the new “mystery shopper”

The online review website Yelp has changed the way restaurants manage employees, especially servers. While “mystery shoppers” are still used by larger restaurants and chains to assess staff, all customers are potential Yelp reviewers and small restaurants are more heavily affected by negative reviews.

In this article from Server Not Servant, Joshua Sperber discusses how Yelp is changing staff management in restaurants. He’s also looking for servers to weigh in on how Yelp has affected their workplace experience for his dissertation.

Read the full article here: Managing Restaurant Employees in the Age of Online Amateur Reviews

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What Makes a Good Bartender Great?
Published June 25, 2015

What Makes a Good Bartender Great?

Bartending is demanding work, but the best bartenders really seem to love their job and take pride in what they do. Recently a poll was posed to Facebook users (including both industry workers and customers) asking what makes a bartender stand out from the crowd.

The top answer by far was personality, and it’s easy to see why. A personable bartender is someone customers can relate to and feel comfortable with, and friendliness always goes a long way in the service industry. Personality also makes a bartender stand out, which gives customers a unique experience.

Other things that make a bartender stand a cut above the rest include the ability to multi-task, knowledge about their craft, honesty, humor, a bold and respected attitude, cleanliness, and dependability.

Read the full article here: The 10 Things That Make a Great Bartender

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Published June 25, 2015

Anthony Bourdain shares words of wisdom

There’s something really glamorous about celebrity chefs. They seem to have it all together, but they weren’t always brilliant and successful – they’ve learned a lot along the way. In this article from Airows, Anthony Bourdain offers 23 life lessons and pieces of advice on a variety of subjects, including relationships, business, food, and more!

Read the full article here: 23 Brilliant Life Lessons From Anthony Bourdain

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