Published November 12, 2015
The movement against tipping in American restaurants has been generating headlines in the fine dining world for months, but the debate hasn’t reached chain family dining restaurants until now. Joe’s Crab Shack announced that it would we the first national full-service restaurant chain in America to test a no-tipping policy. 18 of the 131 total Joe’s Crab Shacks locations are now experimenting with eliminating tips and making up for servers’ lost wages by raising the starting server wage from $2.13 to $14 an hour. Joe’s CEO Ray Blanchette said in the announcement that he believes tipping to be an antiquated model, and that the new policy would improve employee satisfaction and retention.
The no-tipping policy will also allow Joe’s Crab Shack to cope better with future increases to the minimum wage for restaurant workers. Blanchette also thinks that eliminating tipping will improve service, because servers won’t have an incentive to try to serve large parties by themselves in order to hog tips. The company says that the initial response to the no-tipping experiment has been positive.
Read the full article here: First Major Restaurant Chain Tests No Tipping
Published November 12, 2015
The National restaurant Association Innovation Summit happened in San Diego last week. Some futuristic ideas proposed at the summit included food delivery by drone, and a supercomputer chef developed by IBM. Another conference highlight was a presentation by Amy Webb of Webbmedia about the trends that will influence the future of restaurant technology. Webb believes that cognitive computing, face recognition technology, live streaming software will all soon have restaurant and food service applications.
Read the full article here: 5 Trends Influencing New Restaurant Technology
Joe’s Crab Shack First National Chain to Ban Tipping
The movement against tipping in American restaurants has been generating headlines in the fine dining world for months, but the debate hasn’t reached chain family dining restaurants until now. Joe’s Crab Shack announced that it would we the first national full-service restaurant chain in America to test a no-tipping policy. 18 of the 131 total Joe’s Crab Shacks locations are now experimenting with eliminating tips and making up for servers’ lost wages by raising the starting server wage from $2.13 to $14 an hour. Joe’s CEO Ray Blanchette said in the announcement that he believes tipping to be an antiquated model, and that the new policy would improve employee satisfaction and retention.
The no-tipping policy will also allow Joe’s Crab Shack to cope better with future increases to the minimum wage for restaurant workers. Blanchette also thinks that eliminating tipping will improve service, because servers won’t have an incentive to try to serve large parties by themselves in order to hog tips. The company says that the initial response to the no-tipping experiment has been positive.
Read the full article here: First Major Restaurant Chain Tests No Tipping
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