Published January 8, 2016
Recent high-profile food safety incidents highlight the need for having a crisis-response plan for food safety incidents. An article at RestaurantNews.com tells the tale of a small restaurant chain whose response to an E. coli outbreak was exemplary and worth imitating.
When the chain realized that their lettuce had sickened several people, they immediately told restaurant general managers to discard all produce. They also switched their lettuce supplier and coordinated with government health officials to determine the precise source of the contamination, and apologized to communities that had been affected by the outbreak.
All of these measures are par for the course, but this chain went even further. They invited the media in to publicize their new lettuce-washing protocols and even gave out free food for three days in order to regain customer goodwill. They also paid all the medical bills for people who had been sickened by their food. This comprehensive response allowed the chain to recover from the E. coli crisis quickly with very little lost business.
Read the full article here: Crisis Management for Today’s Restaurants
Published January 8, 2016
Pappy Van Winkle is the most coveted and desirable bourbon in America, with people regularly waiting months or even years to score a bottle of the stuff. The Franklin county Sheriff’s Office in Kentucky recently busted a whiskey thieving operation and confiscated all of the gang’s stolen goods, including 28 bottles of precious Pappy. Although the police originally intended to sell the bourbon for charity, Pappy’s manufacturer wants the whiskey destroyed because he fears it is contaminated. Horrified whiskey enthusiasts have started a Change.org petition and a social media campaign to try to save the contraband bourbon from destruction.
Read the full article here: Oh the Humanity: 28 Bottles of Precious Pappy Van Winkle Might be Destroyed
Published January 8, 2016
White Castle, America’s original quick service burger chain, will celebrate its 95th birthday this year. The chain, founded in Wichita, Kansas in 1921, established the model for later chains like Burger King, McDonald’s and Wendy’s. The iconic White Castle slider was named the most influential hamburger in the world by Time Magazine in 2014. To celebrate the anniversary, White Castle will offer Share a Meals for $9.95 this year.
Read the full article here: White Castle celebrates 95th Birthday
Food Safety Crisis Management
Recent high-profile food safety incidents highlight the need for having a crisis-response plan for food safety incidents. An article at RestaurantNews.com tells the tale of a small restaurant chain whose response to an E. coli outbreak was exemplary and worth imitating.
When the chain realized that their lettuce had sickened several people, they immediately told restaurant general managers to discard all produce. They also switched their lettuce supplier and coordinated with government health officials to determine the precise source of the contamination, and apologized to communities that had been affected by the outbreak.
All of these measures are par for the course, but this chain went even further. They invited the media in to publicize their new lettuce-washing protocols and even gave out free food for three days in order to regain customer goodwill. They also paid all the medical bills for people who had been sickened by their food. This comprehensive response allowed the chain to recover from the E. coli crisis quickly with very little lost business.
Read the full article here: Crisis Management for Today’s Restaurants
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