When you manage a restaurant, you understand that there are an incredible amount of factors that you juggle in any given moment. You have to manage the front of house, your kitchen staff, your food supply, your marketing, and your customer experience.

Many restaurants highly prioritize the treatment of their customers, and this ranking has risen with the increase in patrons using public online forums to review their experience at a restaurant. So what happens when a customer falls through the cracks and leaves a negative review about your place in a public way?

Instead of getting defensive or ignoring the complaint, customer care specialists advice that the restaurant address the complaint in a public and swift way that addresses the customer’s experience while communicating a positive solution or explanation.

The internet is public and time-sensitive, so the best way to manage the situation is by taking the short-term loss of the bad review and transforming it into a net gain with the saved reputation of your company. If you are looking for helpful tips on how to deal with poor online reviews, read this article today!

Read the full article here: http://restaurant-hospitality.com/marketing/8-elements-customer-service-culture