Businesses should remove tips from bills to restore customer trust, says poll

A recent study has concluded that over half of the population is in favor of removing tips. Even a greater percentage believe that all tips should go to the waitstaff that worked on the table. Government regulation is favored by survey respondents.

Key Takeaways:

• Over half the respondents think all tips should go to employees.
• Consumers and business executives would overwhelmingly like to see discretionary charges – or tips – removed from restaurant, hotel, café and bar bills and lack of clarity is eroding trust.
• 84% said the government should regulate this area.

“Consumers and business executives would overwhelmingly like to see discretionary charges – or tips – removed from restaurant, hotel, café and bar bills and lack of clarity is eroding trust.”

http://www.bighospitality.co.uk/Business/Businesses-should-remove-tips-from-bills-to-restore-customer-trust?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+bighospitality%2Fnews+%28BigHospitality%3A+Latest+News%29