Recently many restaurants have adopted the no tip policy in which they may add a service charge to a bill or increase the price of menu items in exchange for the tips typically left on the table. There are many pros and cons to businesses thinking about adopting the new policy.
Published July 25, 2016
What operators can learn from Disney concepts briefly discusses the advantages to treating employees as they would treat their guests and general customer base. While guests can often be rather critical of an establishment and how it is run, they can just as often provide details that could use some remediation. As is shown in this article, there was recorded an instance where in on of Disneyland’s theme parks, the staff had noticed a small detailed that had not been prepared for and because of Disney’s ability to treat their employees as they would their staff, they fixed the problem.
Key Takeaways:
- Disney’s culture is so immersive that employees, known as cast members, undergo three levels of training: “Traditions,” which teaches them what it means to be a Disney employee; “Welcome To,” which teaches them what it means to be a Disneyland employee; and a training for what it means to work at their specific foodservice location.
- Part of getting that buy-in, Gendreau says, includes finding ways to make employees feel valuable on multiple levels.
- “It’s really engaging, and it’s much more fun,” she says. “When cast is involved in development, the efficiency and safety of themed phrasing increases, and it’s much more likely to be used.”
“Disney’s culture is so immersive that employees, known as cast members, undergo three levels of training: “Traditions,” which teaches them what it means to be a Disney employee; “Welcome To,” which teaches them what it means to be a Disneyland employee; and a training for what it means to work at their specific foodservice location.”
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Published July 25, 2016
Chick-fil-A’s future use of mobile technology and how it starts at the franchisee level are explained by Chick-fil-A’s manager Maureen Donahue. Giving franchisees the a wide range of options and being flexible on requirements is the key to growing the company at all levels. New mobile technology will allow customers to find their local Chick-fil-A’s and place and pay for orders for even faster service.
Key Takeaways:
- Chick-fil-A wants to have a universal appeal to consumers
- Their mobile app optimizes consumer experience by allowing consumers to efficiently find locations, order and pay from the app
- They are working with franchisees and operators on the how and why to adopt this mobile app technology
“During the show Hughes spoke with Chick-fil-A’s Maureen Donahue, Manager – Franchisee Selection about their use of mobile technologies.”
http://www.fastcasual.com/videos/fast-casual-summit-interview-with-maureen-donahue-chick-fil-a/
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Euro 2016: UK pub sales up 26% on opening weekend
In Sophie Witt’s article regarding the wide spread pub sales during Euro 2016 opening weekend, she spoke about the very noticeable rise in drink sales which were reported to be up to 25 percent in some locations. In other locations who had not qualified to the tournament in a long time, they saw a much higher increase in drink sales. This was in contrast to teams such as England who often qualified; pubs in the country only saw a small increase in drink sales.
Key Takeaways:
“”Given that average takings for a summer weekend are typically high anyway, these increases underline the huge level of interest in Euro 2016 across the UK and highlight the tremendous power of live football as a revenue driver for pubs.””
http://www.bighospitality.co.uk/Trends-Reports/Euro-2016-UK-pub-sales-up-26-on-opening-weekend?utm_source=feedburner&utm_medium=feed&utm_campaign=Feed%3A+bighospitality%2Fnews+%28BigHospitality%3A+Latest+News%29
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