This year’s Restaurant Show, held in London, was a gathering of speakers, presenters, and chefs, with presentations on many topics relevant to the restaurant scene, such as appealing to children in a restaurant. The Show also features competitions with awards for the best chefs. This was the Show’s 28th year.
Published October 20, 2016
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Published October 20, 2016
Greg Creed, the CEO of Yum Brands has suggested that lower than expected sales this year are a direct result of the US election. The company, which controls Taco Bell, KFC, Pizza Hut, and A&W restaurants in the US is among the nation’s top dining companies. Creed isn’t the first restaurant executive to make such claims, his statement follows earlier similar statements from the CEO of Wendy’s, the CEO of Popeye’s, and the CEO of Chuy’s.
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Published October 20, 2016
An employee at a popular pizza restaurant took a phone order from a woman who wanted a baked pizza to take to her brother in a hospital two hours away. The woman’s daughter came to pick up the pizza early. She angrily waited, and upon receiving the pizza, threw it at the employee’s head, screaming that it was supposed to be unbaked. The manager gave the woman a refund and told her to leave.
Key Takeaways:
- Probably the worst customer I’ve dealt with was a woman who threatened to sue me for her incorrect order.
- She assured me that she wanted us to put the pizza in the oven. I told her the wait was about an hour. She said she would see us then.
- She picked up the pizza and threw it at my head (it had to weigh at least 8 pounds). She was livid.
“Probably the worst customer I’ve dealt with was a woman who threatened to sue me for her incorrect order. It was a busy Saturday night and we had an hour wait.”
http://www.dinnersfromhell.com/2016/10/angry-customer-assaults-employee-with-pizza/
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8 habits of highly effective servers
Being a server at a restaurant can make you great tips if you do it right. Meet your guests with a smile and be prompt, introducing yourself and welcoming them shortly after they arrive. Treat the guests like they’re old friends instead of just customers and learn to read the table, preemptively knowing what your guests need before they have to ask you for it.
Key Takeaways:
“Service can make or break a restaurant. Ratings, location, menu and cleanliness are all important factors when choosing where to dine.”
http://restaurant-hospitality.com/management/8-habits-highly-effective-servers
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