Nikki was living her best life by celebrating her birthday at Red Robin where she was going to drown herself in Chili Cheeseburgers and bottomless fries. The server and to do this a total of five times for Nikki’s son, her twin sister, her nephew and a random man named Jonathan. She is told each time to wait for Nikki to respond like they think the waitress won’t be able to contain her excitement and will hand out a present before Nikki says she knows who Michelle is.

Key Takeaways:

• one recent customer at a Red Robin seems to think it’s perfectly okay to supply their server with a script for their dining experience and have the server perform like a trained monkey working for peanuts and belly rubs.
• The server and to do this a total of five times for Nikki’s son, her twin sister, her nephew and a random man named Jonathan.
• I guess the real question here is who the hell was even at this “celebration?” Nikki’s own children, Isabella and Landon, couldn’t be bothered to show up.

“You can’t just expect your waitress to be handed a script and perform on cue.”

http://thebitchywaiter.com/2016/12/server-is-given-a-script-by-ultimate-control-freak.html

“The customer is always right”? This is a motto that’s drilled into every young retail or hospitality worker, and has somehow made its way into the psyches of established business owners. The problem is, the customer isn’t always right, and always thinking otherwise can result in serious disservice to you, your employees, and your customers. Here’s why.

Key Takeaways:

• Albert Einstein said that insanity is doing the same thing over and over again and expecting different results.
• If a customer repeatedly experiences bad service when they go out to eat, could it be that the customer’s behavior is the thing that is creating the bad service? Perhaps it is possible that David, as well as all the other “David’s” who say their service always sucks, is really an insane person who always barrels into the restaurant with a severe attitude and a desire to piss people off.
• Take a fucking a moment to acknowledge the person in front of you rather than immediately asking for a Pabst Blue Ribbon or a sweet iced tea.

“If a customer repeatedly experiences bad service when they go out to eat, could it be that the customer’s behavior is the thing that is creating the bad service?”

http://thebitchywaiter.com/2016/12/if-your-get-bad-service-every-time-you-go-out-maybe-you-are-the-problem.html