How to avoid a customer service catastrophe

Now that everyone has mobile phones and the ability to capture a photo or video and have it online in seconds, customer service is essential. The airlines have seen major problems due to terrible customer service that is seen across the world instantly. Training is probably the number one way to prevent customer service disasters. Always provide support and guidance to employees when dealing with customer service. It is the most important aspect of business and it is not an exaggeration to state that poor customer service can and will ruin a business.

Key Takeaways:

• Client benefit has been a hot-catch subject lately after a progression of exceedingly open occasions on carriers circulated around the web via web-based networking media.
• One traveler was dragged from a plane in the wake of declining to surrender his overbooked situate.
• When a great many people have cell phones convenient to take photographs or recordings of any potential client benefit disaster.

“When customer service catastrophes go viral, the backstory that most people never see includes all the things that may have occurred before the cameras were turned on, Weiss said.”

Read more: http://www.nrn.com/operations/how-avoid-customer-service-catastrophe