Fast food is getting faster folks. It appears of the major Brands are now resulting to smartphone apps for quicker ordering, paying and serving of food or drink products. These apps are supposed to provide quicker more efficient service, but do they provide just as much customer care? Starbucks alone is working with an app that you can voice order just as if you were ordering your coffee in the store while other fast food restaurants are considering installing self serve order kiosks.

Key Takeaways:

• Mobile ordering is the new must have customer service feature for fast food restaurants.
• Before implementing a mobile ordering app it’s advisable to thoroughly test it. Customers don’t have the time to deal with bugs in the system.
• Although mobile ordering is the newest trend, companies should keep in mind that the majority of customers don’t have the app. Their satisfaction is important as well.

“One key to the wild success of the Starbucks mobile app is that it works.”

Read more: https://www.qsrmagazine.com/ordering/why-biggest-brands-are-all-digital-ordering

There are plenty of apps and/or websites that are designed to help make life a little easier, and at this year’s NRA Show, several companies revealed their plans to help integrate automation into their systems. An example of integrating automation into an app includes one company that delivers food by way of ordering directly from the app. Previously, errors were being made because the orders were put in manually by staff at the restaurant, however, new automation technology allows for the restaurant to have the order input directly via the app which leads to less confusion and less mistakes on the orders.

Key Takeaways:

• The scheduler has been beta tested in the San Diego restaurants Urge American Gastropub and Pardon My French Bar & Kitchen.
• Workers can update availability, ask for time off, swap shifts or apply for extra hours.
• The block sends a wireless signal to a digital wristband worn by the server.The wristband vibrates and lets the server know what the guests need and at which table.

“With the integration, Grubhub’s website and apps will also have automatic access to menu updates and pricing changes, and financial information will be consolidated, eliminating the need for staff to juggle information from multiple devices.”

Read more: http://www.restaurant-hospitality.com/technology/latest-tech-scheduling-delivery-and-automation