We live in a society of grab and go with everything, we don’t like to wait and patience is no longer a virtue that most have. Businesses are catering to that by allowing customers to order directly from their phones or by voice commands. That being said, it will make grabbing food or your favorite coffee order for your business meeting a lot faster. Once this is more established, soon businesses will have a problem if customers are not able to order online.

Key Takeaways:

  • Within 3 years, all regional and national quick serve food should have mobile ordering.
  • Mcdonalds recently announced intention to have mobile ordering and curbside pickup.
  • There is an added complexity which is forecasting not only foot traffic but also mobile orders due to traffic flow.

“The whole world of fast-food ordering options—from mobile ordering to in-store kiosks and from delivery to curbside pickup—is arguably growing at a pace unrivaled since the drive-thru explosion that began way back in the late 1970s.”

Read more: https://www.qsrmagazine.com/ordering/why-biggest-brands-are-all-digital-ordering

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Restaurant owner Paul Miller has found that while fine wines and tasty ethnic dishes both have their appeal for consumers, more and more customers these days
want innovation and versatility.

In 2016 Miller closed his restaurant, named Paul’s Kitchen which provided fine dining and ethnic dishes from places as remote as India and Germany. Although
it had gained approval among various food buffs and critics, its revenues just were not that impressive. So Miller replaced the concept with the very
successful Merrill House, which has a focus on special events. Miller claims Paul’s Kitchen did have a saving grace. It demonstrated that customers want not
just fine foods, but also quality food and quality service at affordable rates along with accessibility. Others have found agreement with Miller on these
assessments such as restaurant owner Michael Lastoria, at QSR’s The Pizza and Fast Casual Game Changers show.

Restaurant entrepreneurs like Miller have altered the design for their service models and other restaurants from Houston to California have followed suit by
providing dining patrons with wine assortments, affordable lunches and dinners, food trucks, children’s menus and above all, outside parking conveniences.

Read more: NRA Show Report: Operators at Crossroads of Reinvention

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Millennials appear to prefer chain restaurants over more traditional eateries.
They enjoy the availability and readiness of what they want to order as well as the congruity in the establishments. Chain restaurants also work to engage this generation on social media and market to them. Also many chain establishments support good causes in the community and work to build good brands. A poll was run recently to determine which chain restaurants are the favorite of the millennials.

Read more: Why Millennials Are Hooked on Chain Restaurants

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Growing up in the restaurant industry, Yoav and David Adir were ecstatic to be approached by a television executive just three months after starting their own business. Their restaurant, The Carving Board, was featured on the Travel Channel’s “Sandwich Paradise” and their popularity within the Los Angeles area has only blossomed since then. Another television appearance, this time on Food Network, further boosted their appeal and they are currently slated to open four locations in Dubai and are pursuing opportunities in the States as well. The Carving Board currently has three locations.

Key Takeaways:

  • Adir’s decision to get on a segment on Travel Channel’s “Sandwich Paradise” attracted a lot of new customers.
  • They started creating their menu by looking at comfort foods that they loved to eat.
  • They wanted a franchise, so had exact recipes for everything and do inventory every week.

“In 2007, Adir was working at The Cheesecake Factory when he decided he needed a break from restaurants. Three years later, he was itching to return but didn’t want to work for anybody else. The heart of the recession influenced the brothers to create a concept designed around a $10 price point.”

Read more: https://www.qsrmagazine.com/fast-casual/how-chance-encounters-created-exciting-sandwich-franchise

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