Large quick food franchises are facing an issue that is causing them major
headaches, hacking. Recent data breaches at numerous retail and quick food franchises have cost millions of dollars and damaged the reputation of the
businesses. Consumers are less likely to return to a store where their data was stolen.It behooves retailers to make every effort to maintain the integrity of their their data and their customers privacy. Even if the credit card is replaced, the damage is done.

Key Takeaways:

  • Chain restaurants are vulnerable to hackers due to numerous locations and high employee turnover
  • Data breaches anger customers and may create legal liability, damaging the brand
  • Regular employee training and chip-and-PIN technology help mitigate risks of a breach

“The average cost of responding to data breaches is rising, now topping $150 for each piece of compromised data, Badhwar says.”

Read more: https://www.qsrmagazine.com/exclusives/hackers-take-aim-quick-service-restaurants

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For the first time in ten years, fast food is preferred over dining in. The annual survey says that the quality and diversity in quick service food is the reason behind the changed results. Chic-fil-a performed the best due to their ability to provide chicken in various ways. Cracker Barrel Old Country Store was the best full service restaurant according to the survey. In conclusion, the restaurants that satisfy more customers will ultimately attract more customers.

Read more: Survey: Full-service restaurants lag behind quick service

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Restaurant operators should make an effort to ensure their menus have both low-calorie, fresh-food drinks as well as less health-conscience drinks. Panera Break balances its healthy and not-so-healthy choices and attempts to inform its customers by including calories counts and added sugar on its beverage menu. The Rise & Shine Restaurant Group offers healthier options such as organic ginger kombucha on its beverage menu, while True Food Kitchen offers drink specialties, including a kale and coconut smoothie. Roteisserie Ema forgoes the beverage menu and displays its healthy choices in self-serve dispensers located next to the self-serve, typical carbonated soft drink choices. Of course, not all menu items are about healthy choices. Restaurant owners should make an effort to offer beverage menu items for all tastes and all categories of health-consciousness by offering healthy choices on the same menu as decadent shakes.

Read more: Balancing your beverage menu

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A new report from the dining industry shows that diners are tired of having to adhere to the new trends of eating habits. It also found that about seventy five percent of the population will avoid ordering the usual or special off of the menus. Many diners say that they are moving away from following the newest food trends and that they are going back to the basics. They feel that their typical seasonal changes to the menu will be sufficient enough to satisfy the consumers.

Key Takeaways:

  • A survey of 2,000 British diners found that just five per cent would choose a restaurant based on whether trending dishes or ingredients were on the menu.
  • Those aged 18-24 were also less likely to choose a restaurant based on whether they served popular products than those aged 35-44.
  • Bookatable found that the most popular restaurants booked through its platform in the last quarter tended to shy away from faddy dishes.

“We’re moving away from fad trends, and moving towards small, family-run restaurants with high quality products, or even restaurants that use local and sustainable ingredients.”

Read more: http://www.bighospitality.co.uk/Trends-Reports/Diners-growing-tired-of-hipster-food-trends

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