Though American restaurant food has evolved in the past twenty years, restaurant service has not changed. However, good service and hospitality can be taught. Excellent training can ensure that those in the restaurant service industry create more than a transactional experience. Training should include impeccable knowledge of food and menu aspects. This will automatically cause guests and staff to engage. In addition, hospitality includes taking great care of staff. Showing kindness to staff results in that kindness being spread to guests.
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