Published October 9, 2017
Having a crisis management team, as well as making sure your staff is properly trained to deal with crises (such as foodborne illness outbreaks, natural disasters, bomb threats, etc.) is imperative when running a restaurant. Working with the media (including social media) and communicating with customers will help you keep their trust. Switching vendors may also be necessary, in the event that they mislabeled ingredients or provided tainted products that resulted in someone becoming sick. In the event that you encounter a crisis that is not food-related, it is still very important to remain calm, and thank any of the responders who come to help. Inform people of the steps you are taking to fix the problem, and debrief with the crisis management team once the crisis is over. There may be ways you can improve your plans for the future.
- A crisis isn’t necessarily a foodborne illness. Think about other unexpected crises that could impact your restaurant, staff and guests.
- The overwhelming majority of your employees are going to panic and forget everything they’ve ever been told, which is normal.
- Stay calm. While it’s upsetting (and terrifying!) to be in a crisis situation, remain calm as you work to recover from the incident.
“Form a crisis management team. Assess which roles need to be part of the crisis management team and what the responsibilities need to be. Document roles and responsibilities.”
Read more: http://www.restaurantnews.com/would-your-team-know-how-to-handle-a-crisis/
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Published October 9, 2017
Waitbusters Digital Diner has seamlessly integrated with Facebook Business pages. Waitbusters is very versatile and it allows restaurants to integrate a remote wait line solution right into their Facebook business page. It only takes a few simple steps. All of their social media followers can now get in line without having to navigate to their site, or clutter their lobby. The benefits of this new system create a more relaxed dining experience and no crowded lobbies.
Read more: Waitbusters Digital Diner Seamlessly Integrates with Facebook Business Pages
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Published October 9, 2017
Waitbusters’ location updates allow people to adjust their guest position in line. The location updates technology updates that are available through Guest Manager, you can check on the location of a wait line guest as well as a reservation party. This allows you to be proactive with customer service as well as table management. It tells whether, or not the guest will be late and then it adjusts their position in the line. It is very amazing technology.
Read more: Waitbusters’ Location Updates Allow You to Adjust Guests’ Position in Line
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Published October 9, 2017
CoreLife Eatery is using data to enhance the customer experience. CoreLife Eatery has selected Market Force Information to deliver key insights into the experiences of its customers. This has enabled each location to exceed expectations. CoreLife Eatery is relatively new and it is growing as well. They have 21 locations and they plan to open 31 additional ones over the next year. The restaurant is focusing on healthy eating and great tasting foods that are prepared from scratch.
- CoreLife Eatery has partnered with Market Force Information to uncover business-critical insights into the experience of customers at CoreLife’s restaurants.
- Market Force will use mystery shopping and social-media reviews to feed insights about service delivery in CoreLife Eatery locations via its KnowledgeForce Platform.
- The real-time feedback on restaurant performance will help CoreLife Eatery maintain operational excellence as it undergoes rapid expansion.
“As we continue on our rapid expansion path at CoreLife Eatery, it is imperative that we give our operating partners tools to assess both operational execution as well as experiential feedback from social media channels”
Read more: https://www.qsrmagazine.com/news/corelife-eatery-uses-data-enhance-customer-experience
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Would Your Team Know How to Handle a Crisis?
Having a crisis management team, as well as making sure your staff is properly trained to deal with crises (such as foodborne illness outbreaks, natural disasters, bomb threats, etc.) is imperative when running a restaurant. Working with the media (including social media) and communicating with customers will help you keep their trust. Switching vendors may also be necessary, in the event that they mislabeled ingredients or provided tainted products that resulted in someone becoming sick. In the event that you encounter a crisis that is not food-related, it is still very important to remain calm, and thank any of the responders who come to help. Inform people of the steps you are taking to fix the problem, and debrief with the crisis management team once the crisis is over. There may be ways you can improve your plans for the future.
Key Takeaways:
“Form a crisis management team. Assess which roles need to be part of the crisis management team and what the responsibilities need to be. Document roles and responsibilities.”
Read more: http://www.restaurantnews.com/would-your-team-know-how-to-handle-a-crisis/
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