There are 6 keys to building a great hospitality program. It does not take a lot to make a customer’s day. A complimentary ice cream, or a warm greeting might be just what a customer needs to turn them into a loyal patron. Operators have even said that people that go the extra mile for their patrons, will gain a lot in return. People love when you go the extra mile for them. Sweating the details is the main key.

Key Takeaways:

• Businesses that want to turn casual customers into dedicated repeat visitors understand the necessity of ‘sweating the details.’
• One hamburger chain insists on proper English and a specific tone when greeting customers.
• One pizza place was able to set itself apart by pairing with a craft beer establishment, to offer eaters local brews with their pies.

“Something as simple as a complimentary ice cream or a warm greeting might be enough to turn a casual customer into a loyal one.”

Read more: https://www.qsrmagazine.com/guest-experience/6-keys-building-great-hospitality-program