When it comes to the food industry, we know that there are many levels of service, ranging to huge national and international chains, to one-of-a-kind mom and pop shops. If you are thinking about opening a smaller shop, don’t feel intimidated by the large competitors, because your shop can have a unique flare and view! If you own a mom and pop shop, read this article today to learn why you are important to the culinary landscape!
Read the full article here: Boston ‘Mom & Pop” Shops- Chapter 1: Formaggio Kitchen
Hopefully you haven’t experienced this realization! You had the chief of your restaurant staff spend a whole afternoon training the new team you brought in for your renovated restaurant. After packets being handed out, situations involving customers being acted out, the trust-falls, and an explanation on proper presentation, you thought your staff was ready. But, when you open your doors and the crowd hits and gets seated, you realized that the staff may have been taught, but not properly trained to handle the pressure. Customers aren’t happy with their seats, it is taking too long for drinks to get to the table, specific requests on orders are forgotten, and a bowl of soup accidentally goes tumbling to the ground! How could you have trained your staff better to ensure that you would be ready to handle the rush of customers with the utmost grace and professionalism? If you are looking for a way to best train your staff, read this article today!
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