Like you and I, restaurant servers aren’t perfect and they make mistakes as well. Some of the common mistakes that servers make include ringing in the wrong food or drink order, not greeting the table within a reasonable amount of time and bringing food that is cooked/prepared wrong. Though some of these mistakes may not be the waiters fault, they oftentimes still will get blamed by the customer they are serving. This profession can be very challenging.

Key Takeaways:

• Turns out the server forgot to order the steak with the rest of the tables mains and didn’t want to take the blame.
• It wasn’t only me who heard it, a manager walking by was also within ear-shot and went to the kitchen to check the chit and to find out what happened.
• The short of the story was that the manager forced the server to return to the table and admit responsibility

“At the end of the day if you deal with a mistake with honesty and do what you can to right the wrong, you shouldn’t have anything to worry about”

Read more: http://howtobeagoodserver.com/servers-are-human-we-make-mistakes/

If you work in the service industry it can be difficult to keep on a happy face. There are many stress factors that each of us face and that is especially true when you work with the public. It is very important when you work with the public that you act happy and put on a smile and do your best or it really will affect your pay in form of tips and the restaurant. So leave your troubles at the door when you go to work.

Key Takeaways:

• If you work with the public it is important that you leave your problems at the door
• having a negative attitude to customers will cause them to not return to your establishment
• Don’t talk about personal problems at work, and act happy toward everyone at work

“Although negativity in any workplace has an impact, in our industry of dealing with people face to face on a daily our demeanor and mood directly affects everyone around us.”

Read more: http://howtobeagoodserver.com/serving-with-a-negative-mindset/