When you manage a restaurant, you understand that there are an incredible amount of factors that you juggle in any given moment. You have to manage the front of house, your kitchen staff, your food supply, your marketing, and your customer experience.

Many restaurants highly prioritize the treatment of their customers, and this ranking has risen with the increase in patrons using public online forums to review their experience at a restaurant. So what happens when a customer falls through the cracks and leaves a negative review about your place in a public way?

Instead of getting defensive or ignoring the complaint, customer care specialists advice that the restaurant address the complaint in a public and swift way that addresses the customer’s experience while communicating a positive solution or explanation.

The internet is public and time-sensitive, so the best way to manage the situation is by taking the short-term loss of the bad review and transforming it into a net gain with the saved reputation of your company. If you are looking for helpful tips on how to deal with poor online reviews, read this article today!

Read the full article here: http://restaurant-hospitality.com/marketing/8-elements-customer-service-culture

There has always been a distinct link between food and the calendar. Since the days of living in an agrarian society, humans have always depended on the seasons to dictate the things they could eat. Fresh and leafy greens and berries would make themselves ripe for the summer.

Crisp apples and squash would dictate the fall, and all the foods in between would show up strong on a seasonal basis. This ebb and flow of foods then translated into the recipes and dishes we crave at certain times of the year.

Many restaurants picked up on this natural pattern and also started to serve dishes that best coordinated with the demands of our seasonal calendars and because of this, restaurants tend to see a peak in sales around these times.

Your restaurant likely already has a set menu for the Christmas and winter holidays as well as some Irish-inspired for St. Patty’s day. You may even have some fun options for Halloween and Thanksgiving as well. However, this time of year does not have to be uneventful either.

Mother’s Day is a great time to offer special dishes or discounts to make moms everywhere feel appreciated and loved. If you are looking for inspiration on how to celebrate mothers, read this article today!

Read the full article here: https://www.qsrmagazine.com/news/dominos-cuts-price-honor-teachers-mothers?

There are many things that you have to keep track of when you run a restaurant. You have to set a menu that pushes your vision forward while maintaining a palette that appeals to the comfort foods of your clientele.

You have to make sure that your location is not only accessible for your customers but is consistently clean and stocked so that your staff and customers feel comfortable.

It is also important that you have the best equipment in your kitchen so that your chefs can cook meals with a speed and efficiency that will keep your customers coming back for more.

You ensure that your waiters and front of house staff have great shifts and provide great service to your patrons so that they will form relationships with the local clientele.

And you seasonally change your menu to ensure that your customers continually get the freshest, in-season, produce in their meals and a chance to taste new things. So after all this work, it can be devastating to have a bad online reviewer that talks about how their experience was unsatisfactory.

While the internet may feel permanent, there are ways you can handle a poor review positively. If you are looking for a good way to handle a negative reviewer, read this article today!

Read the full article here: http://nrn.com/social-media/dealing-customer-complaints-digital-world