Published November 28, 2014
When a business can meet the needs of its customers, it’s successful. It seems obvious, but that’s the point driven home by the transportation start-up company Uber, which has disrupted the taxi industry by giving consumers exactly what they’re looking for in a convenient package (in this case, a revolutionary app).
Restaurant owners and managers can benefit from following Uber’s strategies. Everyone is familiar with basics like matching supply and demand, but more questions need to be asked. Are there any problems consumers are facing, and how can those issues be resolved? Are there particular things customers keep coming back for?
Personal human interactions are also important because they establish connections and loyalty. The experience the consumer has could be the most important piece of the puzzle, and the product or service is more likely to be successful if it fits the consumer’s lifestyle.
Don’t leave out the employees, though. If your employees feel secure, they’ll pass the good vibes onto the customer.
Read the full article here: How to Be the Uber of Fast Food
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Published November 28, 2014
The increase in minimum wage is an inevitability that’s going to impact food service in a big way. Four states have already approved a gradual increase over the next few years, and public opinion says that’s a good thing. Unfortunately, it also means restaurants will need to make some changes to offset labor costs and that has people talking.
Minimum wage was never meant to be a living wage. It’s meant for entry level positions, and if the employee is capable they get a raise and climb the ladder. That’s how the system is supposed to work. While an increase in the minimum is necessary (and long overdue), increasing it too fast could spell serious trouble for businesses.
Restaurants are looking for ways to save pennies, including raising menu and delivery prices, though many are looking at cutting costs in other ways such as upgrading to efficient technologies.
It’s important to examine all options and prepare for what’s on the horizon. It’s likely the wage increase will help stimulate the economy, but there are still a few more dishes to be washed first.
Read the full article here: Minimum wage: how restaurants are responding to the ‘inevitable’
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Published November 28, 2014
Serving is tough work with a lot of factors beyond your control, but there are some things you can do that will get you through the day faster with more money in your pocket (and maybe even a smile on your face).
Some are common sense, like being clean and not dressing like a hobo. Others you might not think of, such as getting a good pair of comfortable non-slip shoes, and never allowing a customer to see you standing idly or looking at your phone.
Good service means happy customers, and happy customers put more money in your pocket!
Read the full article here: 9 Tips for Servers by Servers Who Have Been There
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