Food safety training and certification solutions
Your coffee is so much more than a morning time drink. It is the start of your day, the energy that you need to open your eyes and join a productive society. And while you know firsthand how much you live coffee and the enjoyments that it brings, you can also do things differently and start getting even more enjoyment fro each cup of Joe that you drink. Start your new coffee journey with these 5 tips and tricks.
Read more: The differentiation game: 5 ways to get clever with coffee
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This statistic shows the annual change in restaurant industry sales in the United States from 1990 to 2016. Sales of the U.S. restaurant industry increased by 1.5 percent in 2015 over the previous year and were forecasted to increase by 2.1 percent in 2016. In 2015, food and drink sales in the United States restaurant industry amounted to 745.61 billion U.S. dollars. In that year, McDonald’s accounted for 17 percent of the U.S. fast food industry.
Read more: U.S. Restaurant Industry Sales Are Projected to Grow
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Recent surveys derived from the American Customer Satisfaction Index indicate that fast food establishments are gaining and overtaking sit-down restaurants in both market share and general customer satisfaction. Without competitive customer satisfaction, sit down restaurants are losing clients as many people are flocking towards lower priced options with similar food quality. Quick serve restaurants have capitalized in recent years by establishing a higher food quality. In coming years it may be important to emphasize healthy eating.
Key Takeaways:
“One of the reasons quick-service restaurants have taken market share from full-serves can be credited to perception, according to two recent studies.”
Read more: https://www.qsrmagazine.com/news/study-fast-food-flattening-full-service
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Why your training program is dead — and what to do about it
Restaurants that want to move from mediocre to exceptional would do well to improve their employee training programs. There are several strategies that restaurants can use to improve employee training including auditing employee training programs, hiring skilled employees who only need specialized training, identifying and differentiating between mediocre service and exceptional service, making training mobile with less emphasis on lectures, asking employees for stories, emphasizing treating guests like people, and looking toward the future. Good employee training is essential for restaurants to succeed in the 21st century.
Key Takeaways:
“If your restaurant’s intent is to stand out from the crowd, two things must happen: improve your employee selection process and improve your training program.”
Read more: http://www.nrn.com/workforce/why-your-training-program-dead-and-what-do-about-it
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