Restaurants that want to move from mediocre to exceptional would do well to improve their employee training programs. There are several strategies that restaurants can use to improve employee training including auditing employee training programs, hiring skilled employees who only need specialized training, identifying and differentiating between mediocre service and exceptional service, making training mobile with less emphasis on lectures, asking employees for stories, emphasizing treating guests like people, and looking toward the future. Good employee training is essential for restaurants to succeed in the 21st century.

Key Takeaways:

• Have more intelligent, selective hiring practices to help minimize turnover
• To get the best training for your staff, go through the process yourself
• Hands on, interactive, mobile training is the best way to teach needed skills

“If your restaurant’s intent is to stand out from the crowd, two things must happen: improve your employee selection process and improve your training program.”

Read more: http://www.nrn.com/workforce/why-your-training-program-dead-and-what-do-about-it