Penn Station East Coast Subs President Craig Dunaway discusses ways to stay relevant in the slowing fast-casual dining segment. His strategy for Penn Station East Coast Subs includes:
– Continue to use quality ingredients.
– Keeping the doors open and not closing stores early.
– Keeping enough employees on duty so lines do not get too long.
– Stay involved with schools, churches, and the community in general.
– Do not clean stores prior to closing time. He feels it makes guests unwelcome.

Key Takeaways:

• Increasing business sales should not come at the expense of increasing costs to customers.
• Always set minimum standards for the product’s quality and never deviate.
• Do not reduce your business hours since you are limiting future business opportunities and reducing morale.

“I saw a lot of brands that I guess, for lack of a better term, they cheapened their product”

Read more: https://www.qsrmagazine.com/exclusives/how-survive-fast-casuals-decline