Published January 5, 2016

Handling Problem Customers Gracefully

Sometimes, a customer will come into your restaurant and do something that just isn’t appropriate. Whether they get loud and obnoxious or something else disruptive, it’s on you to shut their behavior down as quickly as possible without making a volatile situation worse. The best thing you can do in this situation is to be firm but polite, letting the problem customer know in certain terms that their behavior won’t be tolerated without blowing up at them. Hopefully, you’ll be able to control problem customers while still leaving them with positive memories of your business.

Read the full article here: How to Politely Correct Eater Behavior