Published March 16, 2015

Should restaurant review sites be allowed to rate customers?

Working at a restaurant means working in the service industry, and when you serve the public you’re likely to run into a few bad apples. Imagine a rude customer that doesn’t follow restaurant rules, refuses to leave when asked, and threatens to leave a bad review on Yelp when your restaurant staff have been nothing but polite. What do you do?

This is the scenario that erupted at Michael Scelfo’s restaurant Alden & Harlow. He realized he had two options – call the police, or take matters into his own hands. He chose the latter as a means to point out a major flaw in the Yelp review system, and he took a photo of the patrons and put it on Instagram with the hash tag #wedontnegotiatewithyelpers. From there, the staff treated the customers kindly while being verbally abused until they finally left.

What would you have done?

Read the full article here: When Terrible Customers Threatened a Bad Yelp Review, This Restaurant Owner Took a Stand