Recently Albuquerque Waffle House customer Ali Freeman pulled a knife out and threatened a waitress after she told him the pie he wanted after breakfast was still frozen and unavailable. When the police showed up to arrest Freeman for assault with a deadly weapon, he attacked one of the officers.

Sure, sometimes servers can’t give the customer everything he wants, but that’s no reason for violence!

Read the full article here: Man Pulls Knife On Waitress After He Is Denied Pie
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Market Force Information recently released the results of a nationwide survey that polled almost 13,000 consumers, asking them about their experience at quick service restaurants in four categories: sandwiches, chicken, Mexican, and pizza.

Papa Murphy’s won the top slot for pizza for the second year in a row. For Mexican fare, Chipotle and Qdoba Mexican Grill tied for first, with El Pollo Loco in second place. Moe’s Southwest Grill and Del Taco were not far behind. Chick-fil-A won the chicken category by one percent over Rising Cane’s, and Jason’s Deli was deemed the nation’s favorite sandwich stop.

The Market Force survey based the rankings on attributes like food quality, service, speed, health, and cleanliness. They also examined the use of technology, revealing that half of the consumers polled said they used technology to order food in the last three months.

Restaurant News has a fantastic write-up featuring graphs and detailed information.

Read the full article here: Market Force’s New Study Reveals America’s Favorite Quick-Service Restaurants
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The National Restaurant Association’s Restaurant Performance Index has been holding steady above 100 for 23 straight months as of January due to higher same-store sales and traffic, which has the industry optimistic for the future.

Over 50 percent of restaurants have made capital expenditures for remodeling, expansion, and equipment over the last three months, and the six-month outlook looks good.

Restaurant operators are still concerned about the growth of the overall economy, with the majority expecting economic conditions to remain the same in six months.

Read the full article here: Restaurant Performance Index Remained Elevated in January
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Restaurants have been somewhat slow in adapting to quickly changing technology, but that’s starting to change. Mobile technology is promoting efficiency and helping to link customers with food service brands, so restaurants taking advantage of this technology are seeing big benefits.

Smartphones allow customers to order and pay for food, creating faster table turns. Happy customers enjoy faster service, while happy restaurants enjoy increased revenue – it’s a win win!

Read the full article here: Restaurants Who Take Advantage of Smartphone Tech Will Have the Upper Hand
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Polystyrene is being phased out and banned in many cities across the country, and that has food service businesses looking for alternative food packaging. Savvy consumers are looking for sustainable products that won’t impact the environment, and U.S.-based Karat is stepping up to the plate.

We’ve been reliant on polystyrene (aka Styrofoam) as food and beverage take-out containers since the 1930’s, but recent research shows the material may be harmful to both people and the environment. Karat has created a variety of recyclable foodservice containers, cups and cutlery to meet the demand for greener products.

One particular line is created from sugar cane fibers that are durable and sustainable. They’re also microwave safe. Karat offers custom printing so your products can really stand out from the crowd!

Read the full article here: Karat Offers Alternatives to Styrofoam
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Recently AllergyEats released its annual list of the Most Allergy-Friendly Restaurant Chains in the United States. The results are based on feedback given by the food allergy community, and the ratings reveal which restaurants are the most accommodating to diners with food allergies.

Large chains recognized as excellent allergy-friendly options include Chipotle, P.F. Chang’s, Red Robin, Outback Steakhouse, and Mellow Mushroom.

Read the full article here: AllergyEats Releases 2015 List of Most Allergy-Friendly Restaurant Chains
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There are a LOT of apps on the market today, and quite a few of them have food service businesses in mind. This list of five apps featured at Restaurant Hospitality features some programs that can help industry professionals, as well as others used by customers. Being aware of these apps and how they’re used can seriously help your business!

Read the full article here: Kick apps: 5 cool digital tools for restaurants
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Jersey Mike’s Subs has launched its annual March “Month of Giving” campaign to raise funds for over 120 local charities. Last March the fast casual sub chain raised $2.1 million, which was donated to a variety of hospitals, food banks, youth organizations, and other worthy charities.

March 25 is Jersey Mike’s official “Day of Giving” where all proceeds raised on that day will go to charity. The chain hopes to “make a difference in people’s lives.”

Read the full article here: Jersey Mike’s partnering with 120 local charities for ‘Month of Giving’
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