Bad business practices affects a customers perception of your business! every encounter with a customer is a chance to show them you care, bringing them back time after time. Even a simple phone call, or just having an employee there for them when they need it can make all the difference, creating an experience they will want to remember.

Key Takeaways:

• Make sure that your telephone is always answered promptly. Never allow it to ring more than three or four times, and make sure that everyone identifies himself or herself by name in a cheery voice.
• Dealing with an underperforming employee is a challenging task for most restaurant owners, but failing to face up to the problem will make a bad situation even worse.
• If your customers learn that you are cavalier about money owed to you, you can be certain they will stretch your patience (and your cash flow) to the limit.

“We all know how devastating a computer virus can be, but not everyone is aware of the destructive viruses that can infect a business.”

http://www.restaurant-hospitality.com/management/how-stave-7-killer-workplace-viruses

PASS (the Proof of Age Standards Scheme) is a government-backed scheme in the UK that gives young people a valid and accepted form of proof of age identification. The scheme is supported by the Home Office, the Trading Standards Institute (TSI) and the Association of Chief Police Officers (ACPO). Set up in January 2003, it acts as an umbrella system: it does not itself issue identification cards, but various proof of age card schemes operate under the PASS umbrella, and issue cards bearing a PASS hologram.

Key Takeaways:

• Half of all lost passports are mislaid in pubs, bars and nightclubs, where the document is at risk of falling in to the hands of criminals.
• There is an opportunity here for the sector to support its customers and to lead a fundamental change in attitudes regarding acceptable forms of ID.
• The Government’s campaign will use posters, letters to stakeholders and social media to raise awareness of the issue.

“Half of all lost passports are mislaid in pubs, bars and nightclubs, where the document is at risk of falling in to the hands of criminals.”

http://www.bighospitality.co.uk/People/Hospitality-industry-backs-proof-of-age-scheme?utm_source=RSS_text_news&utm_medium=RSS_feed&utm_campaign=RSS_Text_News