Published June 25, 2015

Yelp is the new “mystery shopper”

The online review website Yelp has changed the way restaurants manage employees, especially servers. While “mystery shoppers” are still used by larger restaurants and chains to assess staff, all customers are potential Yelp reviewers and small restaurants are more heavily affected by negative reviews.

In this article from Server Not Servant, Joshua Sperber discusses how Yelp is changing staff management in restaurants. He’s also looking for servers to weigh in on how Yelp has affected their workplace experience for his dissertation.

Read the full article here: Managing Restaurant Employees in the Age of Online Amateur Reviews

Related Post:
  1. Competition Fuels a Brighter Future in Quick Service
  2. BlueCart’s New Inventory Management Technology
  3. What it Takes to Be a Master Mixologist
  4. Enable tech solutions to ease wait times
  5. How to Make a Way for Yourself
  6. 5 ways to ensure a profitable restaurant remodel
  7. How New Cold-Press Technology Can Improve Your Restaurant
  8. Big Brother is Watching: How Yelp Affects Employee Management
  9. Loyalogy Announces New 2018 Rewards Program Research Study with Customized Options for Restaurant Companies
  10. 5 Server Training Tips