Published January 7, 2016

The Importance of Consistency

Does your restaurant have some incredible dishes that earn raves from customers or the press? That’s great. Do you have some wonderful servers that attend to diners’ every need and make people feel welcome? Awesome. Does you bar have some classy cocktails right out of a Roaring 20s speakeasy? Super. Do you know what’s more important than having a few spectacular dishes, world-class servers, and innovative cocktails, though? Consistency.

Delivering a uniformly solid results in all areas of your restaurant business is preferable to just having a couple of incredible offerings. Obviously, it’s better to have both, but if a customer eats somewhere with one life changing dish, 2 mediocre ones and a rude waiter, they are not likely to come back for more. The food business is at root a part of the hospitality industry, and delivering a good experience 100 percent of the time is the number one job of a restaurant operator. Customers like to eat at places they feel they can trust, and if you’re inconsistent, you won’t earn that trust, no matter how spectacular your best dishes or drinks are.

Read the full article here: Does Your Restaurant Offer a Consistent Experience?