This article seemed to summarize a study conducted by the American Express Restaurant Trade Survey. The article covers three generations, the baby boomers, Gen-Exers, and Millenials, and the habits that these specific groups of people have when dining at a restaurant. First the article discusses that Millenials are more likely to order food out and using an App to order food such as Grubhub. The article also covers how baby boomers and Gen-Exers are better tippers than Millenials are. Finally the article covers technology and how owners plan to integrate it into new business models to support the Millenials’ habit of being too attached to technology.

Key Takeaways:

• When it comes to ordering and delivery services like Grubhub and Seamless, Millennials are significantly more likely (58%) to have used such a service than Gen-Xers (35%) or Baby Boomers (21%). A
• Twenty-four percent of restaurateurs currently use an online ordering and delivery platform like Grubhub or Seamless, and another 31% say they are planning to or are considering adopting such services
• In recent years, some Restaurateurs have discouraged tipping or adopted policies that do away with the practice in their establishments, usually in favor of higher wages for the servers.

“Digital technology, including emerging trends in online ordering and delivery services, tabletop ordering, and the influence of social media, is changing the way consumers discover, interact with and experience restaurants, according to the 2017 American Express Restaurant Trade Survey.”

Read more: https://www.restaurantnewsresource.com/article94610.html