When it comes to dining out, you truly never know what type of experience you are in-store for. Whether you are dining at an establishment you frequent of have deciding to venture out to a new place, you still may be in for a surprise when it comes to service, other customers and overall satisfaction. Check out this article on just how wrong some things can go.

Key Takeaways:

  • As soon as Table 16 is seated, Samantha goes to greet her customers.
  • “Good afternoon and how are you doing today?”
  • She is a good waitress who strives to make her guests happy and always has a smile on her face.

“Nobody has ever actually ordered that before. It’s kinda meant as a joke, but okay. I’ll have your food out in a few minutes.”

http://thebitchywaiter.com/2016/11/if-you-ordered-it-you-have-to-pay-for-it.html

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Rob West was so enamored of a Dr. Pepper-flavored ice cream he tried at Boise, Idaho, that he left his 30-plus-year career in corporate finance to bring the brand to California. He helped the franchise grow from a dozen stores to 60. He says the key to his success were the following principles: Showcase the most colorful elements; stay cool amidst challenges; and sprinkle in passion.

3 Steps to Running a Successful Ice Cream Franchise

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Food costs are crucial for quick-service restaurants, where small inefficiencies can quickly add up and eat into your bottom line. With more precise food cost management, you can eliminate excess inventory and decrease waste, increasing margins at every restaurant. The goal is to identify items which experienced a larger than expected price change. If changes in market conditions do not explain the change then the supplier will be asked to address the reasons. The goal is to catch price issues between audits and let the supplier know that this customer is watching carefully.

The two keys to consistent food cost management

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The blog post covers an all too common incident with the issue of unruly children in restaurants. Often many parents allow their children to run amuck and cause a simply dining experience into chaos. The issue with children creating a distraction with bad behavior relies on the parents and their lack of effective discipline. Unfortunately, becoming a parent requires only fertility and little, if any education for preperation for parenthood.

Key Takeaways:

  • Over the years, I have often made the claim that “I hate children.” While it is certainly enjoyable to proclaim such a statement, many people have corrected me and said that what I should be saying is “I hate shitty parents.” Fine. I hate shitty parents.
  • Hey, shitty parents: wake the fuck up. Nobody wants to go to a restaurant and see your kids behave like wild animals.
  • es, I might hate children, but my hate stems from the parent who cannot be bothered to do their damn job and raise their child to be a responsible human being with a modicum of manners.

“As long as you can figure out a way to drop a hot load onto an egg and get it all fertilized up, you can make a baby! No permits, no education, no license and no guarantee of responsibility! Have fun!”

http://thebitchywaiter.com/2016/11/child-runs-rampant-at-restaurant-parents-dont-care.html

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At last there is some good news for minimum wage workers. Voters in four states have decided to raise the minimum wage. In Arizona, Colorado and Maine, the minimum wage will go up to $12 per hour by 2020. Washington will raise the minimum wage to $13.50 by 2020. Arizona and Washington have also mandated paid leave from employers.

Minimum wage to rise in 4 states

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By allowing more people to invest, well be able to expand our plans for The Beer Kitchen to bring forward the schedule for opening in England and North America. Innis & Gunn currently operates two of its bar and restaurant concept – Beer Kitchen – in Edinburgh and Dundee with a third due to open in St. The brewery plans to open a fourth site in Glasgow next year and its first outside the UK – in Toronto, Canada, as well as two in England. Taking its food and beer matching concept further afield.

Crowdfunding success accelerates Innis & Gunn Beer Kitchen rollout

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When you find a chef that creates the most elegant of foods or a menu planner that knows the right tricks to get customers inside the door, keeping them at your establishment, working happily, is important. What can you do to ensure that you aren’t losing out on the best talent at your restaurant?

Key Takeaways:

  • Good employees are scarce and precious assets, yet all too often they are taken for granted by leadership across all levels.
  • Some of the mistakes that cost businesses their top servers—lack of recognition, overworking, failure to provide sufficient pay—are obvious. Others are less so.
  • Quick-service environments are inherently hands-on, and there are no greater experts when it comes to the technical aspects of business than servers and food handlers.

“Good employees are scarce and precious assets, yet all too often they are taken for granted by leadership across all levels.”

https://www.qsrmagazine.com/outside-insights/3-ways-keep-top-talent-your-restaurant

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Owners and operators who create a culture that encourages employees to balance work demands with a personal life will find that it leads to more focused and efficient team members who will stick around longer and bring a renewed sense of purpose and enthusiasm to their work. When it comes to larger pursuits, he spends extensive time working with his employer to lay out his work responsibilities and personal commitments well in advance, so expectations are managed and transparent.

Key Takeaways:

  • Working in restaurants and bars means many demands: Long hours, high levels of stress and physical exhaustion, all while digging deep into the reserves of the well of hospitality to take care of guests.
  • Finding a balance between the needs of work and life is the holy grail that eludes many in the business, but it’s key for a long and fruitful career.
  • Cronin advised doing even simple things, like going for a short walk in the middle of the day, knowing that when one returns to work, they’ll be more energized and efficient.

“Often in our careers, he said, we feel guilty when we are not working each moment to advance ourselves professionally.”

http://nrn.com/workforce/work-life-balance-key-career-longevity

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Christmas is no fun for restaurant owners in Britain. Recruitment agencies are warning that due to a skill shortage, they will not be able to provide enough chefs. In a survey, 61 percent of hospitality recruitment agencies said they don’t have enough chefs for the busy festive period. Currently 2 out of 5 of the chefs working in the UK are migrant workers – leading to worries that the situation may get worse following Brexit.

Chef shortage to worsen this Christmas and beyond

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