Published April 17, 2015

How to Recover From a Bad Review

Review websites are a double edged sword for restaurants. On the one hand, if reviews are good it can generate more business. On the other, a bad review can not only potentially push customers away, but seriously impact employee confidence.

This article from Shiftgig describes a few ways you can help your staff recover from a bad review. First off, realize that one or two bad reviews don’t matter much in the big picture. You could have done everything well, but that particular critic was having a bad day and just wanted to write something negative.

However, it’s a good idea to get the crew together and discuss the review. Maybe the critic had a few good points and you could use them to improve. Consider inviting the critic back for a second go, and take that opportunity to do the best job possible.

In any case, don’t dwell on it and keep doing the best you can!

Read the full article here: How Can My Crew Bounce Back from a Bad Review?