Published May 4, 2016

How to Handle Digital Customer Complaints

There are many things that you have to keep track of when you run a restaurant. You have to set a menu that pushes your vision forward while maintaining a palette that appeals to the comfort foods of your clientele.

You have to make sure that your location is not only accessible for your customers but is consistently clean and stocked so that your staff and customers feel comfortable.

It is also important that you have the best equipment in your kitchen so that your chefs can cook meals with a speed and efficiency that will keep your customers coming back for more.

You ensure that your waiters and front of house staff have great shifts and provide great service to your patrons so that they will form relationships with the local clientele.

And you seasonally change your menu to ensure that your customers continually get the freshest, in-season, produce in their meals and a chance to taste new things. So after all this work, it can be devastating to have a bad online reviewer that talks about how their experience was unsatisfactory.

While the internet may feel permanent, there are ways you can handle a poor review positively. If you are looking for a good way to handle a negative reviewer, read this article today!

Read the full article here: http://nrn.com/social-media/dealing-customer-complaints-digital-world