Published January 5, 2017

How to view your restaurant like a customer

Companies still run by founders vastly outperform those in the hands of professional management. (One suspects the relative youth of a founder-run company tilts this analysis a bit. But still.) The trick is how to pass that founder’s urgency along to the next generation. The truth is, the urgency already resides in the workforces of most of the employee-owned companies I have come to know. The founders chose that ownership format not merely as an exit, but to reward the employees and ensure the company’s long-term viability.

How to view your restaurant like a customer