The digital age may be killing customer personalization. But, there are 6 secrets of restaurant survival. The reason restaurant owners believe this is because of the relatively short attention span of people today. Having instant access to millions of different things allows users to tune out anything they do not like. People today are always looking for the best deal and will switch very easily to some other business that can offer them what they want.

Key Takeaways:

• A points based rewards program is a good way to promote customer loyalty
• Using new technologies to improve customer service can keep customers loyal
• Using customer data to create more personalized experiences can be helpful in maintaining a customer base

“No doubt, the digital age has changed loyalty and consumer behaviors.”

Read more: http://www.restaurantnews.com/is-the-digital-age-killing-customer-personalization-6-secrets-of-restaurant-survival/