Technology is becoming more and more common in the restaurant world. Touch screens and table top ordering systems are starting to become the norm. Studies show, however, that people still want human interaction when they’re going out to eat. Robots and automated systems are still new, and for some consumers they can be intimidating or off putting. When dealing with the hospitality industry, customers expect to talk to people, even if technology helps them along the way.

Key Takeaways:

• Numerous purchasers, particularly millennials, anticipate that innovation will be a piece of their eating background.
• Nonetheless, our new research finds that the human component is as yet critical to them.
• While it’s actual innovation can encourage the eatery experience, it’s not a substitute for the human touch.

“A number of customers say they prefer certain types of restaurant technology, like online ordering, kiosks and mobile payment. Yet many claim they aren’t sure how they feel about automation and robotics. In addition, they cite distrust in the technology’s ability to work correctly, a lack of knowledge in how to use it and a preference for dealing with humans as reasons to avoid tech as a main course in restaurants.”

Read more: https://www.restaurantnewsresource.com/article94237.html