specific statistics associated with two demographics of restaurant customers are used in a compare and contrast format, one group is a younger demographic, under 30, the other is older, being at least 40. by drawing from the variation in diner reactions and age, the article concludes that younger diners are more likely to actually post a negative review when they encounter dissatisfying service. the article also offers tips to help mitigate this potential using similar statistical resources from the younger demographic sample.

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