Published December 18, 2014

The importance of server-customer communication

The relationship between customer and server is brief but meaningful. Servers are representatives of the restaurant, so a nice tip isn’t the only reason customer satisfaction is important.

In a recent letter to the Bitchy Waiter, a server neglected to mention that ranch and a side of celery and carrots was an extra charge, knowing it was the customer’s first time at the restaurant. The customer received a surprise on the bill. The server was at fault.

It can be easy to get lazy when you can see the menu and prices in your sleep, but always remember the customer doesn’t know what you do, and by not mentioning important things like extra charges you could be setting up an uncomfortable situation. At best you could see a poor tip, and at worst an angry customer and poor restaurant reviews.

Read the full article here: Is This a Case of a Sneaky Server?
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