Published February 6, 2017

Study: Panera Bread No. 1 in Customer Loyalty

A year long study of 140 restaurants showed that Panera Bread has the most loyal, satisfied customers. Over all, Panera Bread customers said they were over 58% likely to recommend the restaurant to friends. This is a higher percentage than any other competing restaurant received. Culvers, In-N-Out Burger, and Chick-Fil-A took the second, third, and fourth spots on the list. On expert suggested that restaurants with fewer stores have a more loyal fan base, and while there are some challengers to that theory in the 14, the theory seems to mostly be accurate.

Study: Panera Bread No. 1 in Customer Loyalty