Published October 16, 2015

Why Chick-fil-A Service is so Darned Pleasant

A new book by Chick-fil-A executive Dee Ann Turner called It’s My Pleasure explains how the chain’s corporate culture encourages employee retention and creates a positive environment for customers. The book distills the business philosophies of Chick-fil-A founder S. Truett Cathy, including his commitment to bringing a personal touch to business relationships and creating surprising and delightful experiences for guests. These values have translated into 10 percent annual sales growth and 95 percent retention rates for corporate staff at Chick-fil-A

Read the full article here: Chick-fil-A Executive Outlines Chain’s Service Culture

Link: http://nrn.com/people/chick-fil-executive-outlines-chains-service-culture?page=1